Alpaca Tracks Shipping and Returns

Receiving Your Order

We offer national and international shipping and in-store pick-up. We also offer pick-up at the Ottawa Farmer’s Market in January, February and December.

Pick-Up

You can select in-store pick-up from our Merrickville shop (located at 318 St. Lawrence St) or the Ottawa Farmer’s Market Landsdowne location.

If you select in-store pickup in Merrickville, you will receive an email when your order is ready. Orders are typically ready for pickup in 24hrs.

When you choose pick-up at the Ottawa Farmer’s Market, we will email you when you order is ready to be picked up. We offer pick-up at the Ottawa Farmer's Market every January, February and December.

Return Policy

We gladly offer exchanges for items of equal value within 30 days of purchase. Kindly note, no refunds are available.